Top 10 Artificial Intelligence Chatbots in 2025 + How to improve your Chatbot
Introduction
In recent years, AI-based conversational assistants have become essential tools for both businesses and home users. These automated solutions can manage interactions, provide immediate assistance, personalise experiences and even entertain, revolutionising the way we communicate in the digital environment.
In this article, you will discover a selection of the top 10 AI chatbots of 2025, exploring their features, benefits and use cases, as well as offering practical tips to optimise their performance and boost your business.
Top 10 AI Conversational Assistants
- ChatGPT
- Claude
- Google Gemini
- Perplexity
- New Bing
- Tidio
- Zendesk
- Chatsonic
- LivePerson
- Ada
In addition, we will discuss strategies to improve the efficiency of your chatbot and answer frequently asked questions about these tools.
Top 10 Artificial Intelligence Chatbot Solutions in 2025
1. ChatGPT
Ideal for: Personal and business use
Cost: Free version (with subscription option)
ChatGPT is positioned as one of the most versatile AI tools on the market. Thanks to its ability to interpret a wide variety of inputs and understand complex contexts, it enables smooth conversations and generates high-quality content. While its free version may have limitations in times of high demand, the premium option, which offers access to advanced models such as GPT-4, ensures a more robust and accurate experience.
Strengths:
- Natural language processing: Responds in a conversational and natural way.
- Contextual understanding: He adapts his answers according to the previous history of the conversation.
- Cross-platform integration: It can be incorporated into a variety of systems and applications.
2. Claude
Ideal for: Personal and business use, with a focus on safety and ethics
Cost: Freemium model, with subscription options depending on Anthropic's plan.
Developed by Anthropic, Claude is recognised for its strong emphasis on content moderation and safe interactions. This chatbot combines advanced natural language processing capabilities with rigorous ethical guidance, making it ideal for environments that demand careful and empathetic responses. Claude is adaptable to a variety of needs, offering optimised versions for individual and business users.
Strengths:
- Safe and empathetic interaction: Designed to provide responsible and ethical responses.
- Contextual understanding: Maintains coherent dialogue and adapts his/her answers to the conversational background.
- Versatile integration: It integrates easily into a variety of platforms and business systems.
3. Google Gemini
Ideal for: Personal use
Cost: Free
Google Gemini is Google's free chatbot, designed to generate text, translate and create creative content in multiple languages. Since its launch in 2023, Gemini has proven to be a versatile tool, capable of producing everything from poetry to complex reports. Although it is constantly evolving, its extensive training with varied data positions it as a reliable choice for everyday tasks.
Strengths:
- Maintains context: Ensures consistency in prolonged conversations.
- Extensive training: It uses a vast dataset to generate accurate answers.
- Textual creativity: Ideal for generating creative content in different formats.
4. Perplexity
Ideal for: Personal use, especially for conversational searches and information retrieval.
Cost: Free of charge (with options for advanced functionalities in premium versions)
Perplexity AI is a chatbot that fuses search capability with interactive conversation. Its design allows users to get clear, reference-backed answers, making it easy to find up-to-date and accurate information. Ideal for those who want to access data quickly and reliably, Perplexity stands out for its focus on accuracy and ease of use.
Strengths:
- Fact-based answers: Provides information backed by verifiable references.
- Conversational interface: Maintains fluent and coherent dialogue to facilitate the search for information.
- Real-time consultation: It uses advanced algorithms to access and validate up-to-date data online.
5. New Bing
Ideal for: Personal use
Cost: Free
Bing's revamped chatbot excels at transforming the search experience. Its intuitive interface allows you to get clear, concise answers directly from trusted sources, eliminating the need to scroll through long lists of results. In addition, its ability to maintain ongoing dialogues and respond in a personalised way makes it an ideal choice for those seeking both information and creative inspiration.
Strengths:
- Image generation: Ability to create images from descriptions.
- Multilingual support: It operates in several languages.
- SwiftKey integration: Allows use directly from the keyboard on mobile devices.
6. Tidio
Ideal for: Small and medium-sized enterprises
Cost: Free (with payment options)
Tidio is a simple and highly customisable tool, ideal for companies that want to improve their customer service. Its user-friendly interface makes it easy to set up and integrate features such as live chat, automating answers to frequently asked questions and connecting to e-commerce platforms. However, its ability to handle multiple conversations at once can be limited in high-traffic environments.
Strengths:
- Integration with various applications: Compatible with Shopify, WooCommerce, HubSpot, among others.
- Support for attachments: Allows documents and images to be shared in the chat.
- Visual chatbot builder: Easy drag-and-drop creation.
7. Zendesk
Ideal for: Medium and large companies
Cost: From $49 per month
Zendesk is synonymous with efficient customer service. The platform integrates multiple communication channels - email, chat and social media - and uses machine learning algorithms to deliver fast, accurate responses. Its ability to hand off complex conversations to human agents ensures that no query goes unresolved, although its investment can be higher and requires a learning curve.
Strengths:
- Omni-channel service: It integrates different media into a single interface.
- Self-service: It offers resources and help articles to answer common questions.
- Intuitive bot builder: Facilitates the creation and customisation of chatbots.
8. Chatsonic
Ideal for: Content creators and writers
Cost: Free version (with payment plans starting at $12.67 per month)
Chatsonic stands out as an innovative tool for content generation, harnessing the power of the GPT-4 model and the support of Google. Its ability to update itself based on current news and provide verifiable sources makes it ideal for journalists and content creators. It also includes additional features such as image generation and voice commands, expanding its usability.
Strengths:
- Image generation: Creates visual representations from textual indications.
- Voice commands: It allows interactions without the need to type.
- Machine translation: Supports multiple languages seamlessly.
9. LivePerson
Ideal for: Medium and large companies
Cost: Premium service (on quotation)
LivePerson is a robust solution designed to manage conversations across multiple platforms, including WhatsApp, Apple Business Chat and Facebook Messenger. Its Intent Manager technology helps identify customer needs, enabling intelligent automation that is combined with human intervention when necessary. This integration improves operational efficiency, although it may require advanced technical expertise to configure it optimally.
Strengths:
- Integration with CRM: Access relevant data to personalise care.
- Omni-channel service: Centralise conversations from different media on a single platform.
- Conversation builder: Facilitates the creation of customised chat flows.
10. Ada
Ideal for: Companies of all sizes
Cost: Premium service (on request)
Ada focuses on optimising customer service and marketing campaigns by providing natural and adaptive responses. Its intuitive interface allows chatbots to be created without programming, and its support for over 50 languages makes it ideal for international markets. While its initial setup can be time-consuming, its detailed analytics help refine the user experience over time.
Strengths:
- Intuitive builder: Design chatbots using drag-and-drop tools.
- Multilingual support: Facilitates interaction in multiple languages.
- Advanced analysis: Provides detailed reports on customer interactions.
How to boost the efficiency of your AI chatbot
To maximise the potential of an artificial intelligence assistant, it is essential to implement strategies that optimise its performance. Some of the recommendations include:
- Automation of frequent responses: Configure the chatbot to handle common questions immediately, freeing up human agents for more specialised tasks.
- 24/7 availability: Ensure the chatbot is active at all times to answer queries regardless of time or time zone.
- Integration with other applications: Connect your chatbot to CRM systems, marketing and inventory management tools for up-to-date data and personalised responses.
- Personalisation of the experience: It uses the information collected to provide recommendations and solutions tailored to each user's individual preferences.
- Monitoring and analysis: Periodically review chatbot interactions and metrics to identify areas for improvement and adjust chatbot responses based on real customer needs.
Frequently Asked Questions
What is an artificial intelligence chatbot?
It is software that uses advanced algorithms and natural language processing to simulate human conversation. These virtual assistants can interact with users, resolve queries and perform specific tasks in an automated way.
How can I implement an AI chatbot in my business?
First, define your business goals and needs. Then, select a chatbot platform that integrates well with your existing systems, design appropriate conversation flows, and test to ensure the assistant responds accurately and consistently. Finally, adjust and optimise the system based on the feedback received.
What features are key when choosing an AI chatbot?
It is essential to look for solutions that offer:
- Advanced natural language processing to understand and respond in a humane way.
- Personalisation in interactions according to the user's context and preferences.
- Easy integration with other systems and platforms.
- Analytical skills to evaluate and improve chatbot performance over time.
Conclusion
Artificial intelligence chatbots are transforming the way businesses and users interact in the digital environment. From automating frequent responses to personalising shopping experiences, these tools offer significant advantages that improve efficiency and customer satisfaction.
Whether you're looking for an assistant to manage customer service, generate creative content or even offer companionship and emotional support, the variety of options available in 2025 allows you to choose the solution that best suits your needs.
Explore these 10 tools and start transforming your users' experience, harnessing the power of artificial intelligence to optimise processes and empower your business.
