AI Chatbots and Autonomous Intelligent Agents Company

We offer the best value for money you can find. I invite you to ask us for a quote. by clicking hereWe will get back to you as soon as possible.

But for reference:

• A simple chatbot that answers your company's essential questions starts with the 25€/month. No initial development cost.
• A medium-sized Chatbot, which allows you to communicate via your website and WhatsApp and provide more detailed information can start from 70/month.
• An advanced Chatbot, with integrations with your customer relationship management (CRM), your online shop or other tools of your company, such as your booking system. This advanced Chatbot starts from 250/month.

The cost of our chatbots and automated agents depends on the level of complexity and functionality required. At BotPro we work on a flexible "Pay as you go" model, where you can start with a basic chatbot, ideal for answers to frequently asked questions, from €25/month with no initial development cost. If you are looking for a solution that integrates channels such as web and WhatsApp, and provides detailed information, our intermediate plans start from €70/month. For advanced solutions, including integrations with CRM systems, ERP, or complex automation functions in processes (such as reservations, payments, etc.), our prices start from 250 €/month. In addition, you can always request a customised quote to adapt the solution to the specific needs of your company.

1. Chatbot objectivesIt is crucial to understand what you want to achieve with the chatbot. For example, is it primarily for customer service, sales, technical support, or something else?
2. Customer Profile and NeedsWho are your customers? What problems or needs do they have that the chatbot should address?
3. Conversation Flows and ScenariosInformation on the types of questions or queries customers typically ask, and how you would like the chatbot to respond.
4. Necessary IntegrationsDoes the chatbot need to integrate with other systems or platforms, such as CRM, product databases, or order tracking systems?
5. Tone and PersonalityWhat should the personality of the chatbot look like? This should align with your company's brand and culture.
6. Languages and LocationWhat languages should the chatbot operate in and are there any specific localisation or cultural considerations to take into account?
7. Data and PrivacyPrivacy and data handling policies that the chatbot must follow, especially important to comply with regulations such as GDPR.
8. Feedback and Continuous ImprovementHow do you plan to collect feedback on the chatbot to improve and adapt its responses over time?
9. Budget and DeadlinesHow much you are willing to invest and when you need the chatbot to be operational.
10. Specific Technical RequirementsAny restrictions or technical specifications, such as compatibility with browsers, mobile devices, etc.

Yes, at BotPro we offer a comprehensive support and maintenance service to ensure your chatbot runs optimally and is kept up to date. Our service includes:

• Periodic updates: We continuously improve conversational flows and functionalities, adapting to changes in your business or in your customers' behaviour.
• Technical Management: Our team takes care of system maintenance, ensuring that integrations, security and technical infrastructure are always up to date.
• Personalised assistance: We provide support to resolve incidents or doubts, both through our support platform and through personalised consultancy if the need arises.
• Monitoring and Reporting: We analyse chatbot performance and provide reports that allow you to make data-driven decisions so you can further optimise the user experience.

Implementation time varies depending on the level of customisation and integrations required. For a Basic Chatbotwhich answers frequently asked questions, the set-up time can be very short, around 1-2 working days. For more advanced solutions, which include integrations with CRM, ERP or specific functionalities (such as booking and payment management), the process can take 1-3 weeks. This time ranges from initial needs analysis, design of conversational flows, technical integration, testing and launch. Our priority is to ensure that the result is not only operational, but that it delivers a seamless user experience tailored to your objectives.

BotPro has extensive integration capabilities. Our chatbots can connect with various systems and platforms through specific APIs and connectors. This allows information to flow synchronously between the chatbot and your internal systems, such as:

• CRM (Customer Relationship Management): To capture and manage leads and store interaction data.
• ERP (Enterprise Resource Planning): To integrate inventory information, internal processes, and invoicing.
• Booking or Appointment Management Systems: Allowing the bot to coordinate schedules and confirm bookings in an automated way.
• E-commerce platforms: Updating product availability in real time and processing orders.
  Our team will evaluate the systems you use and develop the necessary integrations, ensuring a robust solution tailored to your processes.

Of course! At BotPro we understand that every brand is unique and therefore we offer extensive customisation options. You can define:

• Visual Design: Adjust the appearance of the chatbot (colours, typography, icons) to match your brand identity.
• Tone and Personality: Decide whether the bot should be formal, friendly, technical, or have a personality that resonates with your audience.
• Conversational Flows: We customise the dialogues and response structure according to your specific business objectives and needs.
• Specific Integrations: We adapt the chatbot to interact with platforms and systems you already use.
  This personalisation allows your chatbot to not only fulfil its operational function, but to become a consistent and authentic extension of your brand.

At BotPro we use cutting-edge technologies in artificial intelligence and natural language processing (NLP). Some of the technologies and frameworks we employ include:

• Machine Learning and Deep Learning: For chatbots to learn and adapt from each interaction.
• Natural Language Processing (NLP): Enabling the bot to understand and answer complex questions in a natural and contextualised way.
• API integration: We connect our systems with other platforms and tools, ensuring a continuous flow of data.
• High Availability Cloud Platforms: Ensuring that the service is available 24/7 and can handle high volumes of interaction smoothly.
  These technologies enable our solutions to deliver optimal performance, be scalable and remain at the forefront of innovation.

Data security and privacy are top priorities at BotPro. To ensure this, we implement the following measures:

• Compliance with regulations: We adhere to international regulations such as GDPR and other local data protection laws, ensuring responsible handling of information.
• Data Encryption: All data transmitted between the user, the chatbot and our servers is encrypted to prevent unauthorised access.
• Dedicated Servers: We use highly secure infrastructures, with dedicated and monitored servers, rather than shared hosting, to ensure optimal performance and security.
• Audits and Updates: We perform regular audits and security updates to mitigate potential vulnerabilities and adapt to new cybersecurity standards.
  In addition, we transparently inform our customers about the use and handling of their data in our privacy policies, in order to build trust in every interaction.

BotPro offers a comprehensive and customisable dashboard that gives you access to key metrics in real time. Among the main metrics you can monitor are:

• Response times: How long the chatbot takes to respond to each query.
• Volume of Interactions: Total number of conversations, messages and queries handled.
• Conversion Rate: Percentage of leads generated and converted from interactions.
• User Satisfaction Level: Collection of feedback and results of satisfaction surveys.
• Usage and Behavioural Analysis: Data on the most frequently consulted topics and flow of conversation, allowing areas for improvement to be identified.
  These reports help you make strategic decisions and adjust the chatbot's performance to maximise its impact on the business.

Yes, at BotPro we offer the option of a pilot test or personalised demo so you can see our solution in action before committing to a full plan. During the demo phase, we will set up a controlled environment where you can experience the chatbot's capabilities and evaluate how it fits your business requirements. This trial will allow you to see first-hand the benefits of conversational automation and ensure that the investment aligns with your needs.

Our "Pay as you go" model allows you to pay only for the actual usage of the solution. This means that the cost is determined by the number of interactions or messages handled by the chatbot.

• Flexibility: You start with a basic fee and, as the volume of queries or interactions increases, you scale according to your needs without fixed contracts or high fees from the start.
• Transparency: You will receive monthly reports detailing usage and associated costs, making it easier for you to control and plan your budget.
• Scalability: If at any time you need more resources, you can upgrade to a higher plan, such as the TEAM or Enterprise Plan, without interrupting the service.

The differentiation between the different levels of chatbots is based on their functionalities and the integrations they offer:

• Simple Chatbot: Answers basic queries and frequently asked questions. Ideal for companies that want to automate essential information without complex customisation.
• Medium Chatbot: It enables more complex interactions, with the ability to communicate across multiple channels such as the web and WhatsApp, and provides more detailed responses.
• Advanced Chatbot: It includes integrations with internal systems such as CRM, ERP, and reservation or payment management, as well as data analysis capabilities, deep personalisation and autonomous agents that can perform proactive tasks.

Autonomous agents bring significant advantages over traditional chatbots, including the following:

• Proactive capacity: While traditional chatbots typically wait for a request from the user, autonomous agents can initiate proactive actions, such as sending reminders, triggering follow-up campaigns or generating real-time analytics reports.
• Decision-making: Autonomous agents not only answer questions, but can also execute complex tasks and make decisions based on predictive analytics and historical data, improving efficiency and personalisation of care.
• Adaptability and Continuous Learning: Thanks to advanced machine learning technologies, these agents evolve with each interaction, adjusting better to users' preferences and needs, and providing increasingly accurate responses.
• Data Integration and Synchronisation: Its ability to seamlessly connect with other systems and platforms allows for centralised information and an integrated service, resulting in a consistent user experience and further optimisation of internal processes.
  These advantages translate into reduced operating costs, greater efficiency in service delivery and the ability to offer a high quality service that can make a difference in competitive markets.

Yes, our BotPro platform is designed to allow you to manage multiple chatbots or intelligent agents from a centralised dashboard. This is especially useful if your business operates across multiple channels or if you want to implement different solutions for different areas or brands. With unified management, you can control, monitor and update bots efficiently, optimising resources and maintaining a consistent experience across all interaction points.

An intelligent autonomous agent is an artificial intelligence-based system that not only responds to queries automatically, but is also capable of executing proactive tasks and making decisions according to predefined flows and continuous learning.
Benefits:

• Proactive Automation: Handles recurring tasks and complex processes without constant human intervention.
• Resource Optimisation: Free your team to concentrate on higher value-added activities.
• Customisation and Scalability: It offers tailored experiences for each user and can scale its capacity according to demand.
• Predictive Analytics: Collect and analyse data to continuously improve performance and anticipate your customers' needs.

t BotPro, we are confident in the added value that our solutions bring. Although results depend on multiple factors (such as industry, quality of conversational flows and volume of interactions), we have observed in real implementations:

• Response time reductions on a 50%-60%.
• Operating cost savings between 30%-40%.
• Increase in lead generation by 2 to 4 times.
• Increase in customer satisfaction by 20%-30%.
  In addition, we offer pilot tests y free consultancies to analyse together the potential impact on your business, allowing you to see first-hand the effectiveness of our solution before making a long-term commitment.

Freelance agents are configured based on a collaborative process in which the specific needs of your business are gathered. Initially, an analysis phase is carried out in which the objectives, target audience and tasks to be managed by the agent are identified. Subsequently, conversational flows adapted to the tone and identity of your brand are designed.
Customisation is achieved through adjustments to:

• Language and tone: You can define whether the agent will be formal, friendly or technical, so that it aligns with your company's image.
• Workflows: Sequences of responses and actions are scheduled for specific tasks, such as answering frequently asked questions, managing appointments, sending reminders or even processing payments.
• Integrations: They connect with your internal systems (CRM, ERP, etc.) so that the agent can use real-time data, personalise their response and proactively execute tasks.
  With modern tools and artificial intelligence platforms, agents can be continuously reconfigured or updated to adapt to new needs or changes in business processes.

Yes, one of the main benefits of self-employed agents is their ability to operate in an autonomous manner. proactive. This means that, in addition to answering queries, they can take the initiative in previously defined tasks. For example, they can:

• Send reminders: Notify customers of appointments, expirations, or promotional launches without waiting for a request.
• Generate reports: Compile and analyse interaction data, sending you automatic reports on trends, query volumes or user behaviour.
• Activate workflows: Once a specific situation is detected (e.g. a high number of questions about a product), they can send internal alerts or trigger follow-up campaigns.
  The configuration of these proactive tasks is done during the agent design phase, setting triggers and automatic responses based on real-time data or pre-defined patterns, allowing the system to operate continuously and without the need for constant human intervention.

The intelligence and adaptability of autonomous agents is underpinned by several key technologies:

• Natural Language Processing (NLP): It allows the agent to understand human language in a more contextual way, interpreting intentions, emotions and nuances to provide accurate and relevant responses.
• Machine Learning and Deep Learning: These techniques allow the agent to learn from each interaction, improving its responses and adapting to user behaviour patterns over time.
• Big Data and Predictive Analytics: The ability to process large volumes of data in real time allows the agent to identify trends and make predictions that enhance automated decision-making.
• APIs and Integration Connectors: These tools facilitate the connection with other systems (CRM, ERP, e-commerce platforms, etc.), enabling the agent to use up-to-date data to personalise the experience and execute specific tasks.
  These technologies work together to ensure that the agent not only responds in an automated way, but also evolves and optimises its performance through continuous learning.

The performance of an autonomous agent is evaluated through a series of metrics and KPIs that allow measuring its effectiveness, efficiency and business impact. Some of the most common metrics include:

• Response times: The average time taken by the agent to respond to user queries.
• Resolution rate: Percentage of interactions that are resolved without escalation to a human agent.
• Level of user satisfaction: Evaluated through surveys or direct feedback, it provides insight into how customers perceive the quality of the interaction.
• Volume of interactions handled: Total number of consultations or tasks performed in a given period.
• Impact on conversion: Measure of the increase in customer acquisition or sales attributed to interactions managed by the agent.
• Savings in operating costs: Evaluated by comparing the reduction in manual tasks and use of human resources in relation to the performance of the agent.
  These metrics are collected through dashboards integrated into the platform, allowing the agent's performance to be monitored and adjusted on an ongoing basis to ensure that it meets its objectives.